Bernie Porter
Product Management Leader

Senior Director, Product Management

Develop and mentor a team of product managers to deliver products supporting the objectives and strategic direction of the business. Coach my team as they refine and prioritize roadmaps, collect and interpret feedback, and bring products to market.

Define and manage the execution the product roadmap for Reporting, Reconciliation and Transaction Management products. Working in the space of payment acceptance and payment management, my portfolio consists of tools to create payments, search for payments, and reconcile payment activity.

Define and implement the strategy for distribution of products to key external stakeholders including enterprise merchants and strategic partners. Ensure successful product launches by carefully managing communication, training, and support. Engage deeply with support, sales, marketing, and operations in the launch of new products in market.

Director, Product Management

Define and implement the strategy for CyberSource’s Reporting capabilities, delivered via web portals and RESTful APIs.

Lead the definition of business requirements and development of a global product roadmap for Reporting to support CyberSource’s merchant/acquiring business and define the reporting needs for global and digital merchants.

Implement the end to end CyberSource merchant and partner reporting experience, including merchant and partner reporting, financial reconciliation reporting, and other reporting needs to support the CyberSource product portfolio.

Senior Product Manager, Technical

Manage an internal portal website that serves four main customer segments: API developers, application developers, product managers, and engineering leaders. My product serves as an API catalog and reference for approximately 150 API products. Our mandate is to support the company-wide effort to build a high-quality portfolio of RESTful services upon which application developers can iterate quickly to build great apps.

Translate product vision into an actionable backlog and drive execution across functional domains. Teams I work with include service developers, user interface engineers, visual and experience designers, and researchers.

Use web analytics, customer surveys, user interviews, and other feedback to refine the product offering, develop new features, and inform priorities. Release product on a two week cadence to allow for short product refinement cycles.

Communicate and defend priorities to stakeholders, engineering and product leaders, and delivery teams; weigh competing demands and make tough product prioritization decisions.

Senior User Interface Engineer

As a User Interface Engineer at PayPal, built the interface layer for beautiful new customer experiences, leveraging some of the web's most exciting new technologies (jQuery, Backbone.js, Node.js, dust, CSS3).

Worked shoulder to shoulder with Creative teams and business owners to develop high fidelity prototypes, and then harden those experiences into web applications backed by a Java middle tier.

Senior Web Developer

As part of a small team of developers and business partners, built features and enhancements for the oncology portal usoncology.com. Partnered with the business team to define requirements and created wireframes and mockups. Technologies: jQuery, CSS, HTML, JSP, Liferay.

Consultant

Working with a remote development team, helped build and maintain kodakgallery.com and six other European web properties.

Led the Gallery's implementation of Day Communique, a CMS that generated almost all of the static web content for sites in seven locales. Technologies: Day Communique, mootools, HTML, CSS, JSP, Accessibility, Internationalization.

Senior Web Developer

As part of a team of engineers, built large ecommerce websites like macys.com, homedepot.com, blockbuster.com, wamumortgage.com. Served on the away team deployed to the Macy's site to train in-house engineers and hand off a complex website.

These were the days of table layouts and waterfall development methodologies. We got an impressive amount of work done by sheer force of will. Technologies: JSP, JavaScript, CSS, HTML, XML, XSLT, Frontier, Perl

Program Coordinator

Coordinated Family Harvest and Operation Brown Bag, programs that together served food to almost 2,000 hungry people at many sites around San Mateo County.

Developed relationships with community organizations to reach and serve local communities. Trained and coordinated a small army of volunteers to sort and distribute food.

Master of Arts, International Policy Studies

Monterey, California

Bachelor of Arts, International Relations

Davis, California